Privacy Policy

Metro Security USA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at metrosecurityusa.com or engage our security services. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, and email address when you request a quote or contact us.
• Service information — details about your property and security needs provided during consultations or installations.
• Usage data — pages visited, time spent on site, browser type, and IP address collected automatically via analytics tools.
• Communications — records of emails, calls, or messages you send us.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and service inquiries
• Schedule and perform security system installations and monitoring
• Send service updates, appointment reminders, and support communications
• Improve our website and customer experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information only in the following circumstances:

• Service providers — trusted vendors (e.g., our monitoring center, email delivery services) who assist in operating our business, bound by confidentiality agreements.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice provided to you.
• Emergency situations — to protect the safety of any person in an emergency.

4. Cookies & Analytics

Our website uses cookies and Google Analytics (GA4) to understand how visitors use our site. This data is aggregated and does not personally identify you. You may disable cookies in your browser settings; however, some site features may not function properly.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing services, and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: